These Terms of Service (“Terms”) govern your use of the website trustegic.ae and the consulting services provided by Trustegic Data Classification & Analysis Services (“we”, “us”, “our”). By requesting a service or making a payment to us, you agree to these Terms.
01 Our Services
Trustegic provides professional consulting services including AI & machine learning, data classification & analytics, IT infrastructure, digital services, cybersecurity and cloud solutions. Services are delivered on a project or engagement basis as agreed with each client.
The specific scope, deliverables, timeline and price of each engagement are defined in a separate quotation, proposal or written agreement provided to you before work begins.
02 Quotations & Pricing
- Prices are quoted per project based on scope and are confirmed in writing before commencement.
- Unless stated otherwise, quotations are valid for 30 days from the date issued.
- Any work outside the agreed scope may be subject to additional charges, communicated to you in advance.
03 Payments
Payments are made online through secure Stripe payment links sent to you by email or message. Invoices specify the amount due, the service covered and the payment schedule.
- Payment terms (e.g. deposit, milestone or full payment) are set out in your quotation or invoice.
- All fees are stated in the currency shown on the invoice and are exclusive of any applicable taxes unless indicated otherwise.
- Work may be paused or withheld until due payments are received.
04 Client Responsibilities
To deliver our services effectively, you agree to:
- Provide accurate information and timely access to systems, data and personnel as reasonably required.
- Respond to requests for feedback or approvals without undue delay.
- Ensure you have the right to share any data or materials you provide to us.
05 Intellectual Property
Deliverables created specifically for you become your property upon full payment, unless otherwise agreed in writing. We retain ownership of our pre-existing tools, methodologies, frameworks and know-how used to deliver the services.
06 Confidentiality
Both parties agree to keep confidential any non-public information shared during an engagement and to use it only for the purpose of delivering or receiving the services.
07 Limitation of Liability
Our services are provided with professional care and skill. To the maximum extent permitted by law, our total liability for any claim arising from an engagement is limited to the fees paid for that specific engagement. We are not liable for indirect or consequential losses.
08 Cancellation & Refunds
Cancellation and refund conditions are described in our Refund & Cancellation Policy, which forms part of these Terms.
09 Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any dispute will be subject to the exclusive jurisdiction of the competent courts of Dubai, UAE.
10 Changes to These Terms
We may update these Terms from time to time. The current version will always be available on this page with the revised “Last updated” date.
Contact Us
For any questions about this policy, reach out to us: